Answered By: Licia Slimon
Last Updated: Dec 16, 2021     Views: 22

When Gumberg Librarians are not available, 24/7 Chat librarians can assist with your research.

To receive research assistance via 24/7 Chat:

  • Explain your research question, and what you are looking for.
  • Have the Gumberg Library website open on your browser. You will need to log into Duquesne research databases because the 24/7 Chat Librarians cannot access them directly.
  • Make sure you have downloaded Zoom so that you can screen share with a librarian. Find more information on our Zoom guide.
  • The librarian will send you a link to begin screen share. After Zoom launches, the librarian will permit you to share your screen.
  • Provide your email address so a librarian can provide follow-up assistance if needed.

Note: 24/7 Chat Librarians cannot access your Duquesne account to help with overdues, returns, renewals, etc., but you can email your questions to ask@duq.libanswers.com

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